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Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email (below).



What types of shoes do you sell?

We sell men's, women's, and children’s clogs, runners, sandals, and water shoes.

What sizes do you have available?

We carry toddler to adult sizes 6-12 for women, 7-13 for men, and toddler 5-12 to big kids 13-6 for children.

Please refer to the size chart on each product page for specifics.

What is your shipping policy?

What is your return policy?

Unworn shoes can be returned within 30 days of purchase for a full refund or exchange. See our full return policy:

Refund policy


How can I check the status of my order?

You can view your order status by logging into your account. Or you can contact our customer service department at


Are your shoes true to size?

We recommend ordering your normal shoe size. However, fit may vary slightly by style. Check individual product pages for specific size guidance.

How do I care for my shoes?

Please see our Shoe Care Guide for tips on how to properly clean and store your shoes for maximum longevity. Using shoe trees and protective sprays can also help extend the life of your shoes.

My shoes are defective/damaged. What should I do?

We apologize for any issues with your shoes. Please contact us at within 30 days of purchase so we can evaluate the damage and make it right for you.


Changing Your Order

Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.

Canceling Your Order

You may cancel an order within 30 minutes of submission.

Please call 201-342-1200 x 1867 or if you do not speak to a live team member, email with your order# and reason for cancelling.

For information about refunds or exchanges, please see our:

Refund policy

Contacting Customer Service

Our Customer Service team is happy to assist with questions you have about our Rugged Shark footwear. You can reach us in three convenient ways:

  • Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 201-336-1867
  • Email us: You can contact via email:
  • Send us a message from Shopify: Log in to your Shopify account for and send us a message through Shop chat.

Sales Tax

Sales tax is calculated according to the ship-to address for orders placed on If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.


If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.