Help & FAQs

We sell men's, women's, and children’s clogs, runners, sandals, and water shoes.

We carry toddler to adult sizes 6-12 for women, 7-13 for men, and toddler 5-12 to big kids 13-6 for children.

Please refer to the size chart on each product page for specifics.

Shipping policy

Unworn shoes can be returned within 30 days of purchase for a full refund or exchange. See our full return policy:

Refund policy

You can view your order status by logging into your account. Or you can contact our customer service department at info@ruggedshark.com

We recommend ordering your normal shoe size. However, fit may vary slightly by style. Check individual product pages for specific size guidance.

Please see our Shoe Care Guide for tips on how to properly clean and store your shoes for maximum longevity. Using shoe trees and protective sprays can also help extend the life of your shoes.

We apologize for any issues with your shoes. Please contact us at warranty@ruggedshark.com within 30 days of purchase so we can evaluate the damage and make it right for you.

Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.

You may cancel an order within 30 minutes of submission.

Please call 201-342-1200 x 1867 or if you do not speak to a live team member, email info@ruggedshark.com with your order# and reason for cancelling.

For information about refunds or exchanges, please see our:

Refund policy

Our Customer Service team is happy to assist with questions you have about our Rugged Shark footwear. You can reach us in three convenient ways:

• Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 201-336-1867
• Email us: You can contact via email: info@ruggedshark.com
• Send us a message from Shopify: Log in to your Shopify account for ruggedshark.com and send us a message through Shop chat.

Sales tax is calculated according to the ship-to address for orders placed on ruggedshark.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.