Thank you for registering your product with us -- your Warranty Policy is now active! Enjoy peace of mind with our 30-day Warranty Policy for all your registered Rugged Shark shoe purchases. Within 30 days of purchase date, if your Rugged Shark Footwear shows any manufacturing defects or fails to meet your expectations outside of normal wear, we've got you covered with a complimentary replacement. Getting your free replacement is easy – simply reach out to our dedicated Customer Service team through email at warranty@ruggedshark.com
Kindly allow 3-4 weeks for processing. Your satisfaction and comfort remain our top priorities.
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1. Register Your Product: To activate your warranty and ensure seamless assistance, we recommend registering your footwear by scanning the QR code on the hang tag and providing your name, address and email. This will help us provide efficient service in case of any issues. 2. Warranty Coverage: Our footwear products are covered by a limited warranty against manufacturing defects. This warranty extends to the original purchaser only and is not transferable. The warranty period is 30 days. (from purchase) 3. Exclusions: The warranty does not cover damage caused by normal wear and tear, improper care, misuse, neglect, accidents, unauthorized repairs, alterations, or exposure to extreme conditions. Additionally, the warranty does not cover damage or defects that result from using the footwear for purposes other than their intended use. 4. Warranty Claim Process: In the event of a manufacturing defect within the warranty period, please follow these steps to initiate a warranty claim: a. Contact Customer Service: Reach out to our customer service team through the designated channels (phone, email, or website) and provide the following information: Email : warranty@ruggedshark.com or phone 201-342-1200 . Provide Proof of purchase (receipt or order number) Provide detailed description of the defect or issue (digital photos are helpful) b. Assessment and Approval: Our customer service team will review your claim and may request additional information or images to assess the issue. If your claim is approved, you will receive instructions on how to proceed. c. Return: Depending on the nature of the defect, you may be required to return the product to our service center for inspection and repair d. Resolution: Once the defect is verified and addressed, we will replace the item with same or comparable style. 5. Shipping and Costs: If the defect is confirmed to be covered by the warranty, we will cover the return shipping costs. We appreciate your trust in our products.